Shopping Guide

Refund policy

This site does not accept cancellations, returns, or exchanges after an order has been placed for the customer's convenience. We take all possible measures to ensure the quality of our products, but in the unlikely event that the delivered product is defective, please contact us by e-mail or inquiry form within 7 days of receipt of the product.

If you wish to return or exchange an item, please send it back to us freight collect. After confirmation, we will promptly arrange for a replacement product.

If you wish to receive a refund, please return the product(s) to us freight collect and we will refund you the product price of the subject item(s). We will process the refund upon receipt and confirmation of the merchandise.

Shipping policy

If the delivery address is within Japan, we will ship your order by Sagawa Express. The tracking number for your package will be included in the shipping notification e-mail.

If the delivery destination is overseas, we will ship the items by EMS. The shipping fee will vary depending on the destination area.

However, please note that some items, such as limited edition items and pre-order items, may take longer than usual.

Legal notice

distributor
SwimmyDesignLab Inc.
representative director
Taku Yoshimizu
Location
Brill Building 3F, 7-5 Daikanyamacho, Shibuya-ku, Tokyo 150-0034, Japan
Phone number
+81-3-6313-3744
Phone reception hours
Weekdays 10:00 - 18:00
Closed : Saturdays, Sundays and holidays
Email Address
ec@swimmydesignlab.com
Website URL
https://ec.swimmydesignlab.com
appointed day of delivery
  • For regular sales items : Ships within 3 business days
  • For ordered and lottery products: to be announced separately
Payment Method
Credit card payment, PayPal
Returns, exchanges, cancellations, etc.
This site does not accept cancellations, returns, or exchanges after an order has been placed for the customer's convenience. We take all possible measures to ensure the quality of our products, but in the unlikely event that there is a defect in the delivered product, please contact us by e-mail or inquiry form within 7 days of receipt of the product.